Refund Policy

Last updated: July 2026

At iptvfreetrial.to, customer satisfaction matters. We recommend starting with our free 24-hour IPTV trial before purchasing any paid plan.

Free Trial First

Our IPTV free trial lets you test channels, quality, and device compatibility with zero payment. Message us on WhatsApp or Telegram to start — no credit card required.

24-Hour Refund Window

If you purchase a paid subscription and are not satisfied, you may request a full refund within 24 hours of activation, provided:

You contact us via WhatsApp, Telegram, or email within 24 hours of receiving credentials
You describe the issue (buffering, channels missing, device incompatibility, etc.)
Our support team was unable to resolve the problem

Non-Refundable Cases

Requests made after 24 hours from activation
Account sharing or credential abuse
Issues caused by your internet speed or incompatible device
Change of mind after extended use

Partial Refunds

For multi-month plans, partial refunds may be considered on a case-by-case basis if service is unavailable for an extended period due to our infrastructure. Contact support to discuss.

How to Request a Refund

Message us on WhatsApp or Telegram with your order details
Include the email or phone number used for the order
Explain the reason for your refund request
Approved refunds are processed within 3–7 business days

Adult IPTV Plans

The same 24-hour refund policy applies to Adult Only and Full + Adult bundle plans. Adult content access is PIN-protected — refunds are not available for change-of-mind after PIN unlock and extended viewing.